On a regular basis, Hospitality Excellence publishes articles and columns and is featured in the media. Roberta Nedry, President of Hospitality Excellence writes an international column for the Hotel Business Review and HotelExecutive.com on Guest Service and Service Excellence. She also is a columnist, guest expert and resource for other publications such as The Triton, a publication for the Mega-Yachting community, HCareers.com and has been quoted frequently in major news sources. She is often asked to speak on the topics of Service Excellence, Exceptional Service Delivery and Creating 'Wow' Experiences.
Soon, she will be introducing a newsletter, a book and new training products. Go to www.hospitalityexcellence.com to learn the latest and greatest insights and techniques in Guest Service, Customer Service and the world of Guest Experience Management!